More About Us
About Source Direct: Fine Food & Bespoke Beverage Specialists
A source of unique fine food and bespoke beverage products.
Source Direct is a locally owned business that specialises in bringing quality fine food and bespoke beverage products to the marketplace. We are one of the largest Australia-wide suppliers of custom label bottled water. We also focus on premium Australian brands of bottled water and supply fine dining restaurants and five star hotels as well as many smaller businesses and domestic customers .
To give you a feel for our business standing Our Mission Statement is as follows...
We believe in saying yes to every challenge and achieving what others cannot.
This stands us apart from those who assume we just supply bespoke beverages.
We will challenge and empower our colleagues in a safe and rewarding work environment.
We practice innovation every day and we have the courage to evolve in ways that push the boundaries of ordinary thinking.
We exceed customers’ expectations to ensure that we are their first choice every time.
We create partnerships for life.
We have an extensive marketing and distribution network throughout Australia and our sales and customer services team have a penchant for personal service.
Products can be safely purchased by email 24 hours a day 7 days a week or simply use the contact us inquiry form and we will answer any questions you may have.
Our warehouse and delivery system is second to none. Small quantities and urgent deliveries are handled with a minimum of fuss and we pride ourselves on the fact that we have a near 100% customer retention record.
We also offer a home and office delivery service for smaller orders.
Please don’t hesitate to contact us should you have any questions.
Source Direct Pty Ltd
Level One, 110 Balmain St, Cremorne Vic 3121 Australia
Tel 1300 447 957 or local 03 9427 0177
With your help we make regular donations to the Clown Doctors!
We made our first donation to the Clown Doctors in April 2010 and have been making regular donations ever since!
Pictured above is Alice from Source Direct handing over the cheque to Ian Doig of The Humour Foundation. We couldn't do it without your help! Thanks again.
Our customers often ask similar questions so we thought we would provide some answers to the most commonly asked questions for you.
What is the minimum order?For custom label bottled water the minimum order quantity is 5 cartons of 24 bottles (120 bottles in total). For custom wrapped mints the minimum order is 1000 mints. Balsamic Vinegars can be shipped 6 bottles at a time to anywhere in Australia. Our premium branded still and sparkling waters are packed in cartons of 12 or 18 bottles depending on size. We can ship any quantity of branded water in carton lots.
Do you offer a label design service?Yes we have graphic designers who can create a label for you if required. The cost is $95.00 plus gst (just the first time) for artwork and set up. Or we can send you a label template that you can use to prepare the label artwork yourself. This will reduce the cost of set up to just $50.00 plus gst.
Can you hold stock?Yes we can hold stock. We provide a warehouse service where you can draw from pallet stock in our warehouse over an agreed period of time - also we can hold your labels and bottle fresh pallets as you require them.
How long does it take to deliver?We have a fast turn-around time. Turnaround time is usually 7-10 days from approved artwork for short runs of less than one pallet or up to 4 weeks for longer runs (pallet lots). Sometimes quicker if required. Urgent deliveries will be accommodated as best we can.
Can you ship nationally to various locations?Yes we can. We are happy to ship an order anywhere in Australia. As we bottle in different cities (Brisbane, Sydney, Melbourne and Perth) we can produce your stock locally thus saving you time and money. Please note - minimum delivery charges apply.
Opportunities and Distributors Wanted
Source Direct is expanding throughout Australia. We are continually looking for good people to join our marketing and distribution network.
If you have an established distribution business and would like to add all or some of our products to your range please contact Ross on 03 9427 0177 or 0438 003345 to discuss further. Or you can send an email through contact us.
We are also looking for local Sales Managers to service local customers. You can be your own boss. Manage your hours to suit your lifestyle. We allocate a (local) territory (usually 6 post codes) and supply all products and marketing materials as appropriate. We also provide product training and support if required. In short we provide our committed associates with an opportunity to establish their own business with access to our range of products.
Copyright in the sourcedirect.net.au website is the property of Source Direct. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Source Direct and third parties. This property may only be used for the purposes of browsing the sourcedirect.net.au website and acquiring goods and services from Source Direct.
TERMS & CONDITIONS OF USE
This Web Site is owned and operated by Source Direct Pty Ltd ACN 108246591
DISCLAIMER OF LIABILITY
We are not liable to you or anyone else for any Loss in connection with use of this Web Site or a Linked Web Site.
This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.
Specific Warnings and Disclaimers
The Trade Practices Act and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by us of goods or services on the Web Site, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Web Site or a Linked Web Site. You must take your own precautions to ensure that whatever you select for your use from this Web Site is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems. We do not warrant that your access to the Web Site will be uninterrupted or error free or that any defects will be corrected.
Under no circumstances (including but not limited to any act or omission on the part of Source Direct) will Source Direct be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the Web Site.
To the fullest extent permitted by law, Source Direct liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of Source Direct to the following:
- In the case of services supplied or offered by Source Direct, (a) the supply of the services again, or (b) the cost of having services supplied again; and
- In the case of goods supplied or offered by Source Direct, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of the replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.
This Web Site is our copyright property.
You are provided with access to it only for your personal and non-commercial use.
Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means:
- Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this Web Site; or
- Commercialise any information, products or services obtained from any part of this Web Site without our written permission.
Source Direct products and services referred to in this Web Site are trade marks of Source Direct.
Other product and company names mentioned in this Web Site may be the trade marks of other people or entities.
Nothing contained in the Web Site should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the Web Site without the express written permission of Source Direct or third party owner.
LINKED WEB SITES
This Web Site may contain links to Linked Web Sites. Those links are provided for convenience only any may not remain current or be maintained.
Links to those web sites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated.
Unless otherwise stated the Linked Web Sites are not under the control of Source Direct and Source Direct is not responsible for the contents of any Linked Web Site. You link to any such web site at your own risk.
Source Direct uses two types of cookies on this website. These are session cookies and permanent cookies.
Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product.
Upon closing your browser the session cookie set by this web site is destroyed and no personal information is maintained which might identify you should you visit our web site at a later date.
Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.
To enable Source Direct to recognise each time your browser visits the Source Direct website it downloads a cookie onto your hard drive.
Through the use of the cookie Source Direct is able to:
|(a)||recognise your browser each time it visits our site; and|
|(b)||track which pages you visit whilst at our site.|
Source Direct may use this information to build up a consumer profile about you, which may allow it to tailor offers or marketing material which may be of interest to you.
As with all of your personal information Source Direct would not provide this to third parties without your consent, except where:
|(a)||such disclosure is permitted under the Privacy Act 1988;|
|(b)||Source Directis required by law to disclose information to third parties; or|
|(c)||Source Direct has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on behalf of Source Direct.|
In this Web Site:
"Source Direct" means Source Direct Pty Ltd ACN 108246591 and its subsidiaries unless otherwise specified.
"Linked Web Sites" means web sites of persons or entities other than Source Direct which are hyperlinked from this Web Site.
"Personal Information" means any information from which your identity is apparent or can be reasonably be ascertained.
"Web Site" means the whole or any part of the web pages located at www.sourcedirect.net.au (including the lay-out of this Web Site, individual elements of the Web Site design, underlying code elements of this Web Site, or text, sounds, graphics, animated elements or any other content of this Web Site.)
"We" and "us" refer to Source Direct, and "our" has the same meaning.
© 2005 Source Direct Pty Ltd
All rights reserved. Not to be reproduced without consent.
Other Terms and Conditions relating to the sale and purchase of goods from this site
A Source Direct associate may not have more than one active account, whether this is by use of name, email address, an alias or combination thereof.
Customer accounts are non-transferable. You may update, edit or terminate your account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times.
As a Source Direct associate, you are responsible for maintaining the confidentiality of your own account and password. You agree to take responsibility for all activities that occur under your account and password.
Prices of goods and services and delivery and other charges displayed on the Source Direct website are current at the time of display. These prices are subject to variation without notice.
We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.
PLACING AND ACCEPTING ORDERS
Orders will not be despatched until payment in full has been received (or billed to account for approved account holders) and Source Direct is satisfied with the integrity of the order.
Without limiting the operation of any other Terms and Conditions herein, Source Direct is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.
Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.
• Cancellation by Us
We reserve the right not to provide goods or services, terminate customer accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.
• Cancellation by You
If you need to cancel an order, please contact us immediately on (03) 9427 0177 or fax (03) 9421 4404. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with delivery and logistics partners who we believe will always do their best to deliver products by the estimated delivery date.
It is the responsibility of the customer to inform Source Direct if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the logistics company to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.
As a guide only, our delivery companies attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm. Unfortunately, we are unable to give a guaranteed time of delivery.
You agree to the "Recipient to sign for delivery" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the delivery company’s discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us.
Goods may be delivered to the supplied delivery address up until 5.00pm. If the incorrect delivery address is supplied or if there is no safe place to leave the goods when no-one is available, they will be returned to the depot and we will contact you to arrange re-delivery. Re-delivery on the same day as the original delivery date will incur an additional fee. Redelivery on a subsequent date will also incur a charge, calculated according to the delivery address and order details. To avoid these costs, please carefully consider the delivery address you enter.
Please note: We recommend that you enter a delivery address where someone will be there during the hours of 9am and 5.00pm on the delivery day.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
RETURNS AND WARRANTIES
• Return of Faulty Goods
Goods that are faulty can be exchanged with Source Direct, within 14 days.
In these circumstances Source Direct will pay for the cost of returning the goods to Source Direct.
All products, unless noted otherwise, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer. For more information regarding the manufacturers’ warranty please read the specific Manufacturer's Warranty details for each product.
Customers may be required to contact the manufacturer's technical support department directly, to acquire authorisation to return any faulty products.
• Return of Non-Faulty Goods
Goods that are not faulty can be returned within 7 days of receipt. To exchange products, the goods must be returned in their original unopened packaging. Goods that have been opened or goods sold on a "no return basis" cannot be returned, unless faulty. The following provisions apply in respect of the return of non-faulty Products.
• Non Faulty Products
A 'no fault' product ('No Fault Product') is a Product returned by the Customer where the return is not due to the fault of Source Direct or any fault with the Product.
• Handling charges for Non Faulty Product returns
Non Faulty Products may be returned by the Customer in accordance with the procedures set out below. Such returns will attract a handling charge as follows: the return of non faulty product will attract a handling fee of 5% of the value of the return (including GST).
• "NO RETURN BASIS"
The term “No Return Basis” means that a returned product will not be accepted by Source Direct unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement. Products marked with the No Return Basis include:
o All Custom Branded goods
• Procedure for returning Goods
2. All products must be returned to Source Direct / Manufacturer. Source Direct accepts no responsibility for loss or damage occurring in transit on return to Source Direct.
3. Returns take approximately 7 days to process from the date of receipt of goods by Source Direct (exceptions to this may occur from time to time).
4. A re-stocking fee may apply to the return of non-faulty goods.
Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.
DEAD ON DELIVERY (DOD)
Dead on Delivery is a term used to describe products, which are damaged or faulty at the time of receipt by the customer.
Should you receive any product which is dead on delivery you must notify Source Direct, either by email or phone within 7 days advising the date of purchase, invoice number (and the serial number of the product if appropriate).
Once the product has been identified you will be issued with a Return Authorisation (RA) number.
We will arrange for the goods to be delivered to our warehouse.
The Return Authorisation number should be clearly written on a label placed on the outside of the shipping carton - do not write directly on the carton. If the Return Authorisation number cannot be identified the product will be returned immediately at your expense.
We will repair or replace the product within 7 working days of its receipt, (although exceptions to this may occur from time to time). Where the product is replaced it will be returned in its original packaging, as we received it.
If a product returned as "dead on delivery" is found not to be faulty, you will be charged a no-fault fee of $100.
RELEASE AND INDEMNITY
You agree to waive any and all claims that you now have or may have in the future against Source Direct and Source Direct’s Associates which relate to or are incidental to any transaction.
You agree to indemnify and hold Source Direct harmless from and against any and all claims, loss or expense that may be incurred by Source Direct or Source Direct’s Associates which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.
You further agree to indemnify and hold Source Direct and Source Direct’s Associates harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.
At Source Direct, we would like to assure you that we take your information and privacy very seriously.
The following is a description of what we do and don't do with your details.
- Information you provide us
For Source Direct to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.
- What are Cookies?
Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
Cookies enable our systems to recognise your browser and welcome you back to our site.
By disabling cookies, you will not be able to participate in some of the features offered by Source Direct.
Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
We recommend that you leave your Cookies enabled otherwise, you may not be able to shop with us.
Our cookies don't send us back any information about your computer or any other information on your hard drive.
- How do we use the information?
Information that you have provided us will be used in four ways:
- To enhance your shopping experience.
- To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message or to change your preferences through My Account.
- To generate a holistic but anonymous view of the Source Direct customer base. This information will allow us to analyse trends and demographics to help us improve on the services provided.
- It is important to note that we only send periodical communications to people who have "opted in" to receive it. We do not set out to "spam" our members in any way and honour their right to privacy.
- Disclosing Your Information
Third party companies and individuals have been engaged to perform functions on behalf of Source Direct. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions, but all information will only be used to perform their appropriate functions and not for other usage.
Source Direct will pass on any information relating to suspected fraudulent activity to appropriate authorities.
- Partner Organisations
With organisations that we operate but do not own, your information will be shared with that business. Please note, that we only go into partnerships with organisations who have the same regard to Privacy as we do.
- Industry Groups
From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer.
- Verification of Members
We do use various details to verify information given to us by our members. At times, we use:
- names on member accounts to compare with information on credit cards
- we use member phone numbers and email addresses provided to us to communicate with customers about payments
- we use member addresses to check against credit card billing addresses etc .
- in cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities
- Many of these checks are done manually and communication is handled carefully by a member of Source Direct's own Customer Experience team.
- Lost login and Password details
All information is kept private. Many members often forget details such as their passwords. We do not distribute these either via telephone or email. The customer is informed of their "Password reminder" rather than the actual password being given out.
- Information Security
All information submitted to Source Direct is secured using Secure Sockets Layer (SSL) software.
Information sitting on the sourcedirect.net.au website is protected by state-of-the-art encryption and firewall technology.
- Accessing Your Information
Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.
Source Direct provides you with the following tools to manage your information, the tools will evolve as the sourcedirect.net.au website evolves:
My Account (To manage all personal details)
- Children's Privacy
It is important that any information provided or purchases made by children have the consent of parents or guardians.
- Other Privacy information you should be aware of
Sign out or close your browser once you have finished shopping within sourcedirect.net.au or associate partner stores. This is to ensure that others cannot access your personal information and correspondence.
If you share a computer with someone or are using a computer in a public place like a library or Internet café. You as an individual are responsible for the security of and access to your computer.
- You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and sourcedirect.net.au
- Further Privacy information can be obtained on the Australian Privacy Commissioner's Web Site