Other Terms and Conditions relating to the sale and purchase of goods from this site ACCOUNTS A Source Direct associate may not have more than one active account, whether this is by use of name, email address, an alias or combination thereof. Customer accounts are non-transferable. You may update, edit or terminate your account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times. As a Source Direct associate, you are responsible for maintaining the confidentiality of your own account and password. You agree to take responsibility for all activities that occur under your account and password. PRODUCT INFORMATION Prices of goods and services and delivery and other charges displayed on the Source Direct website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. PLACING AND ACCEPTING ORDERS Orders will not be despatched until payment in full has been received (or billed to account for approved account holders) and Source Direct is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, Source Direct is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way. CANCELLATION • Cancellation by Us We reserve the right not to provide goods or services, terminate customer accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights. • Cancellation by You If you need to cancel an order, please contact us immediately on (03) 9427 0177  or fax (03) 9421 4404. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.    DELIVERY It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with delivery and logistics partners who we believe will always do their best to deliver products by the estimated delivery date. It is the responsibility of the customer to inform Source Direct if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the logistics company to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. As a guide only, our delivery companies attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm. Unfortunately, we are unable to give a guaranteed time of delivery. You agree to the "Recipient to sign for delivery" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the delivery company’s discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us. Goods may be delivered to the supplied delivery address up until 5.00pm. If the incorrect delivery address is supplied or if there is no safe place to leave the goods when no-one is available, they will be returned to the depot and we will contact you to arrange re-delivery. Re-delivery on the same day as the original delivery date will incur an additional fee. Redelivery on a subsequent date will also incur a charge, calculated according to the delivery address and order details. To avoid these costs, please carefully consider the delivery address you enter. Please note: We recommend that you enter a delivery address where someone will be there during the hours of 9am and 5.00pm on the delivery day. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. RETURNS AND WARRANTIES Source Direct has a 7 day return policy. Details of this policy are provided below. If you still have questions, after reading our policy, please do not hesitate to contact us at help@sourcedirect.net.au. • Return of Faulty Goods Goods that are faulty can be exchanged with Source Direct, within 14 days. In these circumstances Source Direct will pay for the cost of returning the goods to Source Direct. All products, unless noted otherwise, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer. For more information regarding the manufacturers’ warranty please read the specific Manufacturer's Warranty details for each product. Customers may be required to contact the manufacturer's technical support department directly, to acquire authorisation to return any faulty products. • Return of Non-Faulty Goods Goods that are not faulty can be returned within 7 days of receipt. To exchange products, the goods must be returned in their original unopened packaging. Goods that have been opened or goods sold on a "no return basis" cannot be returned, unless faulty. The following provisions apply in respect of the return of non-faulty Products. • Non Faulty Products A 'no fault' product ('No Fault Product') is a Product returned by the Customer where the return is not due to the fault of Source Direct or any fault with the Product. • Handling charges for Non Faulty Product returns Non Faulty Products may be returned by the Customer in accordance with the procedures set out below. Such returns will attract a handling charge as follows: the return of non faulty product will attract a handling fee of 5% of the value of the return (including GST). • "NO RETURN BASIS" The term “No Return Basis” means that a returned product will not be accepted by Source Direct unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement. Products marked with the No Return Basis include: o All Custom Branded goods • Procedure for returning Goods 1. All goods to be returned, faulty or not, will require a Return Authorisation Number before they can be returned. To obtain a Return Authorisation Number, please contact Source Direct by email at returns@sourcedirect.net.au or phone 03 9818 5554. 2. All products must be returned to Source Direct / Manufacturer. Source Direct accepts no responsibility for loss or damage occurring in transit on return to Source Direct. 3. Returns take approximately 7 days to process from the date of receipt of goods by Source Direct (exceptions to this may occur from time to time). 4. A re-stocking fee may apply to the return of non-faulty goods. Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.   DEAD ON DELIVERY (DOD) Dead on Delivery is a term used to describe products, which are damaged or faulty at the time of receipt by the customer. Should you receive any product which is dead on delivery you must notify Source Direct, either by email or phone within 7 days advising the date of purchase, invoice number (and the serial number of the product if appropriate). A Return Authorisation number may be requested by completing the returns@sourcedirect.net.au details available on the web site. Once the product has been identified you will be issued with a Return Authorisation (RA) number. We will arrange for the goods to be delivered to our warehouse. The Return Authorisation number should be clearly written on a label placed on the outside of the shipping carton - do not write directly on the carton. If the Return Authorisation number cannot be identified the product will be returned immediately at your expense. We will repair or replace the product within 7 working days of its receipt, (although exceptions to this may occur from time to time). Where the product is replaced it will be returned in its original packaging, as we received it. If a product returned as "dead on delivery" is found not to be faulty, you will be charged a no-fault fee of $100. RELEASE AND INDEMNITY You agree to waive any and all claims that you now have or may have in the future against Source Direct and Source Direct’s Associates which relate to or are incidental to any transaction. You agree to indemnify and hold Source Direct harmless from and against any and all claims, loss or expense that may be incurred by Source Direct or Source Direct’s Associates which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Source Direct and Source Direct’s Associates harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.